FAQ & Policies

Everything you need to know about ordering, shipping, pricing, and payment terms.

Business Hours

8:00 AM – 5:00 PM CST, Monday through Friday

Shipping & Transportation

All prices are FOB shipping point. Freight charges are prepaid and added to the invoice.
For ground shipments, we ship freight collect. Please specify a carrier or we will ship via best way.
We make every effort to package products to prevent damage during transit.
Your total cost, including shipping charges, will be provided when your order is invoiced.
Tracking numbers are sent via email when your order ships.
If shipments arrive damaged, mark accordingly on the shipping papers and contact the carrier to file a claim.
We cannot be responsible for carrier mishandling, but will assist with claims any way we can.

Pricing

Prices are based on current manufacturer schedules and are subject to change without notice.
Prices remain stable except for metals, bar and wire solder, which are subject to daily market changes.
All pricing is in US dollars.
We offer price breaks for many items. Please call for details.
Placing a blanket order will lock in your price for those items.
Not responsible for typographical errors.

Payment Terms

Terms are Net 30 for customers with an established account.
To apply for credit, please submit your bank information, three credit references, and number of years in business.
We accept Visa, MasterCard, and American Express for your convenience.
Questions or credit applications? Email us or call our team.

Sales Tax

State sales/use tax is charged and collected in states where we have sales representatives servicing accounts (NEXUS).
Sales tax applies to all purchases, only for items left in or shipped with the end product (solder, labels, ESD, etc.).

Still Have Questions?

Our team is ready to help with any questions about orders, products, or account setup.